Legal
Privacy policy
This policy explains, plainly, what Mitcham Removals does with the information you give us when you request a quote, email, or otherwise get in touch. We keep it simple and we never sell your data.
What we collect
When you complete the quote form we collect what you enter: your name, phone number, email address, the pickup and drop-off addresses, your preferred moving date if you give one, and any notes. If you email or call, we keep what you share so we can respond and quote.
How we use it
- To prepare and send you a quote for your move or storage.
- To contact you about your enquiry and arrange the work.
- To keep records of the jobs we carry out.
We only use your details for the reason you gave them to us, and we don’t send marketing you didn’t ask for.
Who sees it
Your details are handled by our team and the systems we use to run the business — for example, to receive and store enquiries securely. We share information with third parties only where it’s needed to carry out your move or where the law requires it. We don’t sell or rent your personal data.
How long we keep it
We keep enquiry and job records for as long as we need them to provide our service, meet our legal and accounting obligations, and handle anything that arises afterwards. After that, we delete or anonymise them.
Your rights
You can ask for a copy of the information we hold about you, ask us to correct it, or ask us to delete it, subject to any records we’re legally required to keep. Email contact@mitcham-removals.co.uk.
Cookies & analytics
We use privacy-respecting analytics to understand how the site is used so we can improve it. This may set cookies in your browser, which you can block or delete in your settings — the site will still work.
Contact
Any questions about this policy or your information? Email contact@mitcham-removals.co.uk and we’ll help.